FAQ

Account and Payment

Can I make a purchase without creating an account?

Absolutely! Shopping at Diamond Painting Pro is hassle-free and convenient. While having an account brings added benefits like exclusive offers, you can always shop as a guest. Simply add your favorite items to the cart, head to checkout, and fill in the essential details. Enjoy browsing our stunning collection and start your diamond painting journey today! Happy shopping!

I forgot my password!

No worries! Simply click on the "Forgot your password?" link on the login page, and we'll guide you through the steps to reset your password. You'll be back on track in no time, ready to indulge in the world of sparkling diamond art at Diamond Painting Pro!
Click here to reset your password.

What forms of payment do you accept?

We offer a range of secure and convenient payment options to ensure a smooth shopping experience for you. At Diamond Painting Pro, we accept major credit cards like Visa, Mastercard, American Express, and Discover. Additionally, you can opt for payment via PayPal or Apple Pay for added flexibility.

How do I redeem a coupon code?

Lucky you! To redeem your exclusive coupon code, simply head to the checkout page after adding your desired items to the cart. Spot the "Gift Card or Discount Code" field, enter your code, and click "Apply." Watch the magic happen as the discount is applied to your order. It's that easy to save while treating yourself to the joy of diamond painting!

My coupon code isn't working, what should I do?

Let's get you sorted! First, verify that the code is entered accurately, without any spaces or errors. Some codes have specific terms or expiry dates, so check the details. If the problem persists, reach out to our customer service team at support@diamondpaintingpro.com. We'll gladly assist you to ensure your discount is applied smoothly.

Why was my card declined?

Card declines can be caused by a few reasons, such as insufficient funds, incorrect card details, or security measures. To resolve this, double-check your card information and ensure sufficient funds are available. If the issue persists, contacting your bank or card provider might shed some light on the matter. Also, you can always try another payment method like Paypal or Apple Pay to proceed with your purchase.

Is my credit card information secure on your website?

All payments on our website are processed through a secure server. Your personal and payment details are kept safe.

How do I sign up for your newsletter and promotions?

Signing up for our newsletter and promotions is quick and easy. Simply scroll to the bottom of our website, where you'll find the option to subscribe. Joining our newsletter ensures you never miss out on exciting updates, exclusive offers, and the latest trends in the world of diamond painting at Diamond Painting Pro!

Product Information

What is Diamond Painting and how does it work?

Diamond Painting, also known as Diamond Embroidery or Diamond Art, is a fun and relaxing craft activity that involves placing tiny resin diamonds onto a pre-printed canvas. The canvas is coded with symbols that correspond to the diamond colors, making it easy to create stunning, sparkling artworks. It's like a combination of cross-stitch and paint-by-numbers, but with dazzling diamonds!

Check out our detailed What is diamond art painting!

What are the differences between Square and Round diamonds?

It's a common question! Square diamonds are preferred by some for their neat, seamless look when placed together. On the other hand, round diamonds provide a smoother, softer finish, making them a popular choice for beginners and those seeking a more traditional appearance. At Diamond Painting Pro, you can explore both options and find the one that best suits your style and preference.
Click here to learn more about the differences between Round and Square Diamonds.

Do you provide custom diamond painting kits?

Yes, at Diamond Painting Pro, we offer premium custom orders, transforming your uploaded image into a personalized diamond painting kit.

Our photo expert design team ensures each image receives complimentary professional enhancements for the best possible result:
- Basic Cropping & Framing: Focus on the main subject(s) of your photo.
- Shadow & Highlight Enhancements: Preserve important details in dark and bright areas.
- Brightness & Contrast Adjustments: Create a vibrant and detailed diamond painting.
- Optimized Color Correction: Retain color fidelity for a captivating finished product.

Click here to start your own customized diamond painting kit.

How can I choose the appropriate size for my Diamond Painting images?

Selecting the perfect size for your Diamond Painting is essential for a stunning result! We offer a variety of canvas sizes to suit your preferences. Choose a larger size (at least 40cm across) to guarantee the best result and provide intricate detail. However, if you're looking for a quick and charming finish, our smaller sizes will do the trick!

What's included in each Diamond Painting kit?

Our Diamond Painting kits include everything you need to get started on your creative journey! Each kit comes with the following:
- Premium pre-printed canvas with pre-applied adhesive
- High-quality resin diamonds in separate bags (labeled)
- Diamond applicator pen (with grip) and tweezers
- Diamond tray and wax pad
Dive into your new hobby with confidence, knowing that all the essentials are in one convenient package!

*The specific appearance will be slightly different depending on the product.

Does the Diamond Painting kit come with a frame?

While our kits don't come with a frame, you can easily find a suitable frame on our website that elevate your masterpiece and proudly display it in style.

*Wooden Magnetic Hanger Frame
*Wooden Frame

What is the Diamond Painting Pro difference?

At Diamond Painting Pro, we're all about excellence. With over 6,000 unique designs, our selection is unmatched. We take pride in providing meticulously-crafted materials and clear instructions, making it a breeze to get started. Our goal is to ensure your creative journey is enjoyable and hassle-free. Join our community of happy customers today and discover the Diamond Painting Pro difference!

Shipping and Tracking

Where do you ship from and do you ship internationally?

We ship our high-quality diamond painting kits from our printing facilities, including the US and overseas. And yes, we do ship internationally, ensuring that our customers from around the globe can enjoy our products.

What is the estimated delivery time for my order?

We want to get your masterpiece to you as soon as possible! Shipping from overseas typically takes between 7-28 days from door to door. Rest assured, in most cases, our customers receive their orders within the following time frames:

USA*: Between 7 - 25 days (average)
Canada: Between 7 - 25 days (average)
Europe: Between 7 - 30 days (average)
Australia: Between 20 - 40 days (average)
Russia: Between 15 - 60 days (average)
All Others: Between 6 - 40 days (average)

Please note that occasional shipping congestion, customs delays, and high order volumes may cause rare delays. But we promise, your patience will be rewarded with a sparkling work of art!
*We have an exclusive 'Ships From USA' collection that will deliver within 2-7 business days (excludes processing times).

Do you offer free shipping?

Yes, we do! We proudly offer free worldwide shipping for All Kits. We strive to offer affordable shipping options to make your diamond painting journey as enjoyable as possible.

Do you offer expedited shipping and what are the options and associated costs?

While we don't offer expedited shipping at the moment, we've got some exciting news for our customers in the US! Introducing our exclusive 'Ships From USA' collection – your gateway to speedy delivery within 2-7 business days (excludes processing times). No more waiting around! Get your diamond painting kit in a flash and unleash your creativity right away!

How do I track my package?

Excited to receive your order? Tracking it is a breeze! Just enter the tracking number from your Shipping Confirmation email into the box at the top of our Tracking Page.

If you haven't received the Shipping Confirmation yet, don't worry! Reach out to us at support@diamondpaintingpro.com, and we'll be happy to provide an update.

I only received part of my order, what happened to the rest of it?

We apologize for any confusion. Your order may be shipped in multiple packages from different locations. As a result, items within the same order may be shipped from different facilities and arrive at slightly different times.

Rest assured, the remaining items will be on their way to you shortly. If you would like to check on the status of the remaining items, please contact support@diamondpaintingpro.com. Our team is here to help ensure you receive your complete order and have a delightful crafting experience!

My tracking information is not updating, what should I do?

We understand your concern. Sometimes, when your order is in transit and moving between countries, tracking will take a bit longer to update. Please be patient and allow a few more days for the latest information to show up.

Once the package reaches your country, local postal carriers will ensure swift delivery to your doorstep.

How can I track my order once it arrives in my local country?

Once your package arrives in your local country, it will be seamlessly transferred to your local postal service for swift delivery to your doorstep. Keep an eye out for the tracking number, which you can use on the official Tracking Site, or reach out to your local postal service directly for real-time updates.

My package has been marked as delivered but I haven't received it. Can you please reship?

In such cases, we recommend checking with your neighbors or family members to ensure they haven't received the package on your behalf. If the package is still missing, please contact your local postal carrier to resolve the issue. If necessary, we'll be happy to assist you further.

Order Issue

How can I get in touch with your customer service support?

We'd be happy to help you with your order! For any questions or assistance, simply drop us an email at support@diamondpaintingpro.com. Our friendly and dedicated team is here to help you every step of the way!

How can I locate my order number?

Once you've successfully placed an order with us, you'll receive an email confirmation that contains all the essential details, including your order number. Additionally, you can also access your order number in the "My Account" section on our website.

Can I add something or change my order after placing it?

If you wish to add more items or make adjustments to your order, please contact support@diamondpaintingpro.com before shipping. We'll happily help you modify your order to suit your preferences.

Can I cancel my order and how do I do it?

Orders may only be canceled if they have not yet been fulfilled. If your packages are currently in transit (i.e. a tracking number has been provided), we unfortunately cannot cancel your order.

If I'm unhappy with my order, what is the process for obtaining a refund or exchange?

Your satisfaction means everything to us! If you're not completely delighted with your purchase, please reach out to our customer service team at support@diamondpaintingpro.com, and we'll gladly guide you through the refund or exchange process.

I'm missing some diamonds from my kit, what should I do to receive a replacement?

No need to worry! If you discover any missing diamonds, we've got you covered. Just contact our customer service team with your order number and the DMC code of the missing diamonds. We'll swiftly send you a replacement, ensuring your project shines bright and complete!

If I accidentally spill my diamonds, what are my options for obtaining more?

Oops, spills can happen to the best of us! Not to worry, we've got you covered. If you need more diamonds to complete your masterpiece, simply contact our customer service team with your order details. We offer hassle-free diamond replacements to keep your project going smoothly.

Refund and Return

What is your Refund Policy?

Your satisfaction is our priority! If you're not satisfied with your purchase up to 60 days from the purchase date, you can request a refund. Contact support@diamondpaintingpro.com and our team will gladly assist you.

Check out our Refund Policy for more details.

What is your Return Policy?

We've got you covered with our hassle-free Return Policy! If, for any reason, you're not fully satisfied with your purchase, you can return any unused and unopened items up to 60 days from the purchase date for a full refund.

*Custom orders are exempt from returns.

For more details, check out our comprehensive Return Policy.

Who pays the shipping return fees?

Unfortunately, the return shipping fees are the responsibility of the customer. As a helpful tip, if you're within the US, USPS Flat Rate Shipping services can be a reliable and cost-effective option. We appreciate your understanding and are here to assist you every step of the way!

How do I initiate a return?

Initiating a return is simple! Just reach out to our friendly customer service team, and they will guide you through the process step-by-step. We're here to help you every step of the way.

When will I receive my refund?

Once we receive your returned items, we process refunds promptly. You can expect to receive your refund within 3-5 business days. We aim to make the process quick and convenient for you.

What if an item has been used?

While we do accept returns for unused and unopened items, we cannot process returns for used products. We want to ensure that every customer receives a brand-new and pristine painting kit.

Is there a time limit?

Yes, our return and refund policies have a time limit of up to 60 days from the purchase date. We encourage you to reach out to us within this time frame to facilitate a smooth return process.

Security and Privacy

What are your terms and conditions?

Click here to view our Terms & Conditions.

What is your privacy policy?

Click here to view our Privacy Policy.

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