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FAQ


Here are some of the questions that our customers most frequently have for us. 

What is Diamond Art Painting?

Like a combination of cross-stitch and paint-by-numbers, diamond painting is the new creative hobby that’s taking the crafting world by storm.
You simply apply colorful resin rhinestones to richly-pigmented canvas paintings.
The result? Visually dazzling, mosaic diamond artworks that sparkle, shimmer, and shine. Check out our detailed What is diamond painting!

Where is my order? 

We ship from our custom printing facilities located overseas. Because the items are coming from overseas, shipping usually takes between 7-28 days door to door (excluding processing time). In extremely rare cases, shipping will exceed 30 days due to factors such as shipping congestion, customs delays, and high order volumes. 

Typical shipping time frames are as follows: 

USA: Between 7 - 25 days average 

Canada: Between 7 - 25 days average

Europe: Between 7 - 30 days average

Australia: Between 20 - 40 days average

Russia: Between 15 - 60 days average

All Others: Between 6 - 40 days average

You can track your order by simply contacting us.

Why did I only receive part of my order?

We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times. 

Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

Why is my tracking stuck?

This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).  

When the item lands in the US, it will move very quickly to your doorstep. You can track it by simply entering your tracking ID into the official USPS Tracking Site. 

Why did I receive two separate tracking numbers?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Where are the instructions for my diamond painting kit? 

Check out our detailed How to!

Are the paintings full drill? Do diamonds cover 100% of the canvas? 

95% of our painting kits are full drill. Apart from products that are labeled | Partial | in the title, otherwise, all other products are full drill. The only partial diamond paintings we have are found here in our Partial Diamonds Collection

What's included in each kit? 

Each of our kits comes with the following:

  • Premium Adhesive Canvas (With design chart)
  • Color Coded Rhinestones (Different colors in labeled baggies)
  • Magic Diamond Applicator (Used to apply the diamonds)
  • Wax Pad (Used to pick up diamonds with the diamond pen)
  • Craft Tray (Shake lightly to sort your diamonds)
  • Tweezers (Used to apply the diamonds)
  • Plastic Bags (For diamond storage)

 *The specific appearance will be slightly different depending on the product *
 *Frame not included*

    How large are the diamond paintings? 

    Sizes vary by design. Our smaller paintings are usually 20x20cm (8x8in). Larger paintings can be as wide as 90cm (36in / 3ft). Please check the dimensions on the specific painting you're looking at before buying. The larger the size, the better the effect.

    Does it come with a frame? 

    Frames are not included unless otherwise stated.

    What are the diamonds made out of?

    Our colorful diamonds are manufactured from eco-friendly resin and are factory-tested to ensure safety. 

    I'm missing some diamonds. What can I do? 

    We'd be happy to send you some replacement diamonds at no extra charge. Please contact for more information. 

    How long does a diamond painting take to complete?

    Depends on how fast you are, and how large the canvas is. Our smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 20 hours to finish.  

    What is your Refund Policy?

    If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 60 days from the purchase date. All diamonds must be in their original, unopened packaging. 

    Please contact support@diamondpaintingpro.com for assistance. 

    See our full Return Policy.

    How can I contact you?

    Please contact support@diamondpaintingpro.com for assistance.

    Where do your designs come from?

    Diamond painting pro is an authorized reseller of craft products. Artwork and designs are provided to us by our manufacturing partner. For any inquiries regarding copyright, please send an email to support@diamondpaintingpro.com.

     

    well come to the diamond painting family