Track My Order

To track your order, simply input the tracking ID you received in your shipping confirmation email into the box above.

*If your Tracking number begins with "AS", please select "JCEX" as carrier.

If your tracking number is a 12-digit number beginning with 3, you will need to select carrier "4PX".

Alternatively, email support@diamondpaintingpro.com and put the words "Track My Order" in the subject and body of your email. You should receive an automated reply with your personalized tracking status.

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!

*Our items ship from warehouses overseas. It typically takes items 7-30 business days to arrive at their destination from the day you placed your order. We manufacture and ship from warehouses overseas simply because doing so in the US would elevate costs significantly. We strive to keep our kits affordable while still offering products of the highest quality.*

FAQ

Shipping and Tracking

Where do you ship from and do you ship internationally?

We ship our high-quality diamond painting kits from our printing facilities, including the US and overseas. And yes, we do ship internationally, ensuring that our customers from around the globe can enjoy our products.

What is the estimated delivery time for my order?

We want to get your masterpiece to you as soon as possible! Shipping from overseas typically takes between 7-28 days from door to door. Rest assured, in most cases, our customers receive their orders within the following time frames:

USA*: Between 7 - 25 days (average)
Canada: Between 7 - 25 days (average)
Europe: Between 7 - 30 days (average)
Australia: Between 20 - 40 days (average)
Russia: Between 15 - 60 days (average)
All Others: Between 6 - 40 days (average)

Please note that occasional shipping congestion, customs delays, and high order volumes may cause rare delays. But we promise, your patience will be rewarded with a sparkling work of art!
*We have an exclusive 'Ships From USA' collection that will deliver within 2-7 business days (excludes processing times).

Do you offer free shipping?

Yes, we do! We proudly offer free worldwide shipping for All Kits. We strive to offer affordable shipping options to make your diamond painting journey as enjoyable as possible.

Do you offer expedited shipping and what are the options and associated costs?

While we don't offer expedited shipping at the moment, we've got some exciting news for our customers in the US! Introducing our exclusive 'Ships From USA' collection – your gateway to speedy delivery within 2-7 business days (excludes processing times). No more waiting around! Get your diamond painting kit in a flash and unleash your creativity right away!

How do I track my package?

Excited to receive your order? Tracking it is a breeze! Just enter the tracking number from your Shipping Confirmation email into the box at the top of our Tracking Page.

If you haven't received the Shipping Confirmation yet, don't worry! Reach out to us at support@diamondpaintingpro.com, and we'll be happy to provide an update.

I only received part of my order, what happened to the rest of it?

We apologize for any confusion. Your order may be shipped in multiple packages from different locations. As a result, items within the same order may be shipped from different facilities and arrive at slightly different times.

Rest assured, the remaining items will be on their way to you shortly. If you would like to check on the status of the remaining items, please contact support@diamondpaintingpro.com. Our team is here to help ensure you receive your complete order and have a delightful crafting experience!

My tracking information is not updating, what should I do?

We understand your concern. Sometimes, when your order is in transit and moving between countries, tracking will take a bit longer to update. Please be patient and allow a few more days for the latest information to show up.

Once the package reaches your country, local postal carriers will ensure swift delivery to your doorstep.

How can I track my order once it arrives in my local country?

Once your package arrives in your local country, it will be seamlessly transferred to your local postal service for swift delivery to your doorstep. Keep an eye out for the tracking number, which you can use on the official Tracking Site, or reach out to your local postal service directly for real-time updates.

My package has been marked as delivered but I haven't received it. Can you please reship?

In such cases, we recommend checking with your neighbors or family members to ensure they haven't received the package on your behalf. If the package is still missing, please contact your local postal carrier to resolve the issue. If necessary, we'll be happy to assist you further.

Order Issue

How can I get in touch with your customer service support?

We'd be happy to help you with your order! For any questions or assistance, simply drop us an email at support@diamondpaintingpro.com. Our friendly and dedicated team is here to help you every step of the way!

How can I locate my order number?

Once you've successfully placed an order with us, you'll receive an email confirmation that contains all the essential details, including your order number. Additionally, you can also access your order number in the "My Account" section on our website.

Can I add something or change my order after placing it?

If you wish to add more items or make adjustments to your order, please contact support@diamondpaintingpro.com before shipping. We'll happily help you modify your order to suit your preferences.

Can I cancel my order and how do I do it?

Orders may only be canceled if they have not yet been fulfilled. If your packages are currently in transit (i.e. a tracking number has been provided), we unfortunately cannot cancel your order.

If I'm unhappy with my order, what is the process for obtaining a refund or exchange?

Your satisfaction means everything to us! If you're not completely delighted with your purchase, please reach out to our customer service team at support@diamondpaintingpro.com, and we'll gladly guide you through the refund or exchange process.

I'm missing some diamonds from my kit, what should I do to receive a replacement?

No need to worry! If you discover any missing diamonds, we've got you covered. Just contact our customer service team with your order number and the DMC code of the missing diamonds. We'll swiftly send you a replacement, ensuring your project shines bright and complete!

If I accidentally spill my diamonds, what are my options for obtaining more?

Oops, spills can happen to the best of us! Not to worry, we've got you covered. If you need more diamonds to complete your masterpiece, simply contact our customer service team with your order details. We offer hassle-free diamond replacements to keep your project going smoothly.

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