Track My Order
To easily track your order, simply enter the tracking number from your shipping confirmation email into the box below.
Important Notes
Tracking Stuck on a Date?
It’s normal for tracking information to appear stuck during international transit. Once your package arrives in the US, it will be swiftly delivered by USPS.
Shipping Timeframe
Our items are shipped from overseas warehouses, and it typically takes 7-30 business days for your order to arrive, starting from the day of purchase. We ship internationally to keep our costs low while ensuring the highest quality products.
If you have additional questions about shipping and tracking, please check our FAQ section below for more details. We’ve answered some of the most common inquiries to help you get the information you need quickly!
Shipping and Tracking
We ship our high-quality diamond painting kits from our printing facilities, including the US and overseas. And yes, we do ship internationally, ensuring that our customers from around the globe can enjoy our products.
We want to get your masterpiece to you as soon as possible! Shipping from overseas typically takes between 7-28 days from door to door. Rest assured, in most cases, our customers receive their orders within the following time frames:
USA*: Between 7 - 28 days (average)
Canada: Between 7 - 28 days (average)
Europe: Between 7 - 28 days (average)
Australia: Between 7 - 28 days (average)
Russia: Between 15 - 60 days (average)
All Others: Between 7 - 28 days (average)
Please note that occasional shipping congestion, customs delays, and high order volumes may cause rare delays. But we promise, your patience will be rewarded with a sparkling work of art!
*We have an exclusive 'Ships From USA' collection that will deliver within 2-7 business days (excludes processing times).
Yes, we do! We proudly offer free worldwide shipping for All Kits. We strive to offer affordable shipping options to make your diamond painting journey as enjoyable as possible.
While we don't offer expedited shipping at the moment, we've got some exciting news for our customers in the US! Introducing our exclusive 'Ships From USA' collection – your gateway to speedy delivery within 2-7 business days (excludes processing times). No more waiting around! Get your diamond painting kit in a flash and unleash your creativity right away!
Excited to receive your order? Tracking it is a breeze! Just enter the tracking number from your Shipping Confirmation email into the box at the top of our Tracking Page.
If you haven't received the Shipping Confirmation yet, don't worry! Reach out to us at support@diamondpaintingpro.com, and we'll be happy to provide an update.
We apologize for any confusion. Your order may be shipped in multiple packages from different locations. As a result, items within the same order may be shipped from different facilities and arrive at slightly different times.
Rest assured, the remaining items will be on their way to you shortly. If you would like to check on the status of the remaining items, please contact support@diamondpaintingpro.com. Our team is here to help ensure you receive your complete order and have a delightful crafting experience!
We understand your concern. Sometimes, when your order is in transit and moving between countries, tracking will take a bit longer to update. Please be patient and allow a few more days for the latest information to show up.
Once the package reaches your country, local postal carriers will ensure swift delivery to your doorstep.
Once your package arrives in your local country, it will be seamlessly transferred to your local postal service for swift delivery to your doorstep. Keep an eye out for the tracking number, which you can use on the official Tracking Site, or reach out to your local postal service directly for real-time updates.
In such cases, we recommend checking with your neighbors or family members to ensure they haven't received the package on your behalf. If the package is still missing, please contact your local postal carrier to resolve the issue. If necessary, we'll be happy to assist you further.
